luxury grampians accommodation halls gap heavenly retreat
luxury spa with magnificent grampians views

Things to know

How will my reservation be confirmed?

We will contact you via your preferred method to confirm availability. Once payment is received we will email or post your receipt. If your booking is a surprise for your partner, please let us know where we can discretely send confirmations.

How do we pay?

We accept payment via direct debit, at the time of booking.

What is your cancellation policy?

Our cancellation policy is as follows:

  • More than 21 days prior to your stay - full refund
  • Up to 7 days prior to your stay - 25% of payment retained
  • Less than 7 days (including 'no-show') - full payment
  • We regret we are unable to refund for early departures.


What are your check in and check out times?

Check in time is from 2.00pm. Check out time is 11.00am.

Can we arrange a gift certificate?

Certainly! We will gladly arrange to forward gift certificates to you, or directly to the recipient. There is no extra charge for this service; however payment is required before we issue the certificate.

Is Heavenly Retreat a non-smoking property?

Yes, however smoking is permitted on the deck. Guests who smoke inside will incur a $200 cleaning surcharge.

Can we bring pets?

Because we encourage native wildlife at Heavenly Retreat, the property is not suitable for family pets.

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